Service Engineering

Customers’ Punch List – Going Blind! I went to a customer to fix a minor issue this past week, and found myself with a huge punch list given by the site contact. It makes me realize how we just go in blind not knowing exactly what to expect!. How many times have you gone to a site where the customers’ Punch List gets at times unrealistically doable?. I needed to add […]

Mind of a technician – The Art Of Working Under Pressure. In this post I’m sharing the “Art Of Working Under Pressure”  6 techniques that I use and work for me almost all the time no matter the situation; from 10% to 100% system severity. There could be multiple causes to why a working system is no longer working the way it should. For instance the client will call for service and

Basics Of Troubleshooting Basics of Troubleshooting – 5 steps to fix it!. When you finish reading this post “Basics of Troubleshooting” you will be able to identify and fix the defective device. As service engineers we often find ourselves dealing with simple tasks that at times might seem difficult to solve, but for some odd reason we can’t realize it until we have spent countless hours working in the same

Ways To Prevent Toll Fraud As a system administrator you need to understand How to secure your communications System. In this post “Ways to Prevent Toll Fraud”, we’re going through simple ways to lock down your system for undesirable events, such as auto-dialers taking over your trunks to make calls, or use your voicemail systems and Automated Attendants to forward callers to an unknown destination such as a telemarketing site. What you need