Avaya Shell Basics By the end of this post you will know the basics Avaya Aura Acronyms, commands, and procedures. A lot has changed since the Avaya multi-vantage days. More and more, we find ourselves loading patches, updating service packs, dealing with Software Administrators, assisting, and adding virtual servers (machines) to their existing environment. About two summers ago, I found myself deploying 5 VMs, and one SBCE for a client […]
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How to be efficient while servicing your customers By the end of this post you will be more efficient, produce better results, obtain customer satisfaction, and gain extra gratitude from your customers. As service technicians we face the inevitable, from repairing minor physical issues, to complex configuration challenges. This past week, I was out working helping a customer configure their incoming call routing Call Flows. While onsite, I noticed that
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Avaya Media Gateways – 4 Upgrade Steps These 4 upgrade steps will help you through the process of updating these three elements (Media Gateway, Media Modules, and Phones. Also by the end of this post you will have a better understanding in how to use the built-in server tools, 3rd party applications, and usb flash drive data transfers. Some time ago, I got sent to install a new media module
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Securing your voice traffic, but how? Understanding how voice is encapsulated and its vulnerabilities. Explaining the importance of network security to our clients could be challenging. Two months ago I helped deploy a new Session Border Controller for one of our clients in Jacksonville FL. They were hesitant on adding this piece of equipment to their existing network topology, asking questions, and been very hesitant on allowing us to continue
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Upgrade DCP End-points With Ease In this post “Upgrade DCP End-points With Ease” I have created steps that I normally take whenever upgrading digital end-points such as the 1400, 2400, and the 9400 series phones. In the summer of 2013 I got sent to deploy a new VoIP solution in Okeechobee FL. For starters the building wiring infrastructure was old and antiquated to deploy a Voice Over IP solution. Most
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