Mobile Twinning in a nutshell By the end of this post, you will master the “Mobile Twinning” feature and functionalities. This feature is part of the Avaya IP Office, allowing remote workers, and mobile users to stay connected when away from their offices, offering telephony features, and business continuation. With so many ways of “collaboration” and UC Integration options today, this feature isn’t as popular as it once was, but still […]
Avaya Aura Announcements Understand how to manage, and maintain Avaya Aura Announcements. The hardware needed, voice announcement characteristics, analogy of an announcement, and much more. By the end of this post, you will also learn how they get created, where they get stored, capacities, and tools to manage them. I have created these three key components to help you understand how all works: 1.- Analogy of an Announcement 2.- Benefits of
Avaya Aura Announcements Read More »
IP Office Shortcodes Simplified. The art of configuring an actionable feature and bringing it to life By the end of this post, “IPO Shortcode Simplified,” you will understand the day-to-day IP Office Shortcodes operation and troubleshooting techniques. As installers and service technicians, we face all kinds of requests from customers. Shortcodes are one of the nicest features of the Avaya IP Office, but also they could be a pain, if
IP Office Shortcodes Simplified Read More »
Benefits of ISDN Trunk Group Load Balancing In this post “Benefits of ISDN Trunk Group Load Balancing” you get to identify trunk capacity, and ISDN trunk group load balancing techniques for inbound and outbound call handling, as well as best practices. Not so long ago I was at customer site trying to identify why outgoing calls were not working on peak hours. This Avaya IP Office had a total of
Benefits of ISDN Trunk Group Load Balancing Read More »
Learn in 10 mins or less my 4 effective techniques, when troubleshooting “One Way Talk Path”. By the end of this post you will know 4 methodologies for troubleshooting “one way talk path” issues. From physical connections, to switching, IP Network Regions, IP Network Maps, and much more. Just recently I found myself facing this predicament, where the customer was complaining of “one way talk path” issues whenever someone called
